06 Nov
Customer Service Administrator
About the opportunity
About the Role MyTalent Software is seeking a bilingual Customer Service Administrator to join our Pinelands office. You will be the first point of contact for clients needing help with our recruitment CRM, providing clear, patient support by phone, email and other channels in both Afrikaans and English. In this role you will log and prioritise requests, guide clients through common tasks (login, navigation, record updates), gather information to investigate issues, and coordinate escalations with our technical team. You’ll also support client onboarding and help keep our guides and support notes accurate. The ideal candidate has at least two years’ client-facing support experience, strong attention to detail, confidence with Outlook/Word/Excel and experience using a CRM or helpdesk system. Fluency in spoken and written Afrikaans and English is essential. To apply, submit your CV and a brief note outlining your customer service experience and how you’ve used both languages in client-facing situations. Responsibilities Respond to client enquiries by phone, email and through our support channels in Afrikaans or English. Log and prioritise support requests, recording the issue, its impact and any promised follow-up. Help clients with everyday tasks such as logging in, navigating the software, updating records and using standard features. Investigate common issues and gather screenshots, error messages and steps to reproduce problems before escalating them. Coordinate with the technical team on escalated issues, keep clients updated, and confirm the outcome before closing each request. Assist with client onboarding by coordinating setup and training sessions, sharing guides and following up on outstanding actions. Keep client records, support notes and help guides accurate and up to date. Flag recurring issues and overdue requests so the team can address them before they affect more clients. Handle client and candidate information confidentially and follow company data-handling procedures. Requirements Fluent spoken and written Afrikaans and English, with the ability to explain software steps clearly and write professional client correspondence in both languages. Matric or equivalent. At least two years of experience in customer service, client support, service administration or a similar client-facing role. Confidence using Microsoft Outlook, Word and Excel, with experience using a CRM, helpdesk or another business system. Strong attention to detail and the ability to manage several open requests, prioritise urgent issues and meet agreed follow-up times. Ability to work full-time from our Pinelands office. Advantageous experience Supporting users of a CRM, recruitment platform or other business software. Working in a recruitment agency or supporting recruiters. Assisting with client onboarding, basic user training or help documentation.
What you’ll bring
The employer will discuss requirements with shortlisted candidates.