20 Oct
Branch Manager –Seafreight
About the opportunity
Branch Manager –Seafreight Role: Branch Manager – Seafreight (Durban sea freight branch) Client (likely): Rohlig-Grindrod (document references client brand) Reports to: Director: Seafreight Document last updated: 2024-02-27 (REV NO 01) Purpose: Manage branch operations to deliver cost-effective freight forwarding and clearing services, achieve client satisfaction and drive branch profitability. Key responsibilities: - Operational leadership: ensure world-class service, monitor market trends, implement SOPs, drive customer centricity and branch innovation. - People management: recruit, develop, coach and retain staff; enforce performance management and disciplinary processes; maintain balance scorecard and KPIs; manage employee engagement. - Financial management: own branch budgets, cost control, debtor management, monthly P&L review, GP targets, yield management and forecasting. - Sales & client servicing: lead retention and growth strategies, manage key supplier relationships, respond to escalations, implement rate increases, convert uncontrolled business, ensure client onboarding. - Reporting & compliance: prepare monthly productivity and GP reports, update quarterly balance scorecard, analyse GP per client, identify at-risk business; adhere to ISO2001 and company quality management system. Requirements: - Minimum: Grade 12 plus FIATA diploma or a 3-year freight forwarding qualification at NQF level 7 (or equivalent). - Experience: Minimum 10 years in the freight forwarding industry with at least 3 years in a middle management role. - Competencies: problem solving, decision making, business acumen, financial statement/budget analysis, leadership, communication, planning, change management, attention to detail, customer centricity. - Systems: computer literate (MS Word, Excel, VIP or similar); knowledge of freight forwarding processes and documentation. Notes for recruiters: - Candidate must demonstrate proven track record in branch management, P&L responsibility and team leadership within sea freight. - Confirm qualification equivalence (FIATA or NQF7) and verify 10 years industry experience with references that include middle management responsibilities. - Highlight experience with ISO/quality systems and financial reporting (GP per client, yield management). - Client-facing interview likely to include operational, financial and people leadership scenario questions. - No salary or vacancy closing date provided in brief; confirm client budget and interview/offer timelines before shortlisting. Objective of the Role: To manage the branch in a manner that brings about the cost effective and efficient provision of freight forwarding and clearing services resulting in client satisfaction and increased profitability. Purpose of Position: To manage the branch in a manner that brings about the cost effective and efficient provision of freight forwarding and clearing services resulting in client satisfaction and increased profitability.
What you’ll bring
The employer will discuss requirements with shortlisted candidates.