12 Oct
Reservations Specialist (All Segments)
About the opportunity
Manage and convert reservations across all segments, providing responsive guest service and accurate booking administration. Coordinate with hotel departments to support occupancy, revenue and smooth guest arrivals. Manage and convert reservations across all segments, delivering accurate bookings, responsive guest service and effective coordination between hotel departments while supporting occupancy and revenue. Location: Cape Town Salary: R 20 000 basic per month plus benefits Industry: Hospitality & Tourism Employment Type: Full-time Job Summary: Manage and convert reservations across all segments, delivering accurate bookings, responsive guest service and effective coordination between hotel departments while supporting occupancy and revenue. Key Requirements: Hospitality qualification or equivalent preferred 3–5 years’ hotel reservations experience within a 4-star or 5-star environment Experience handling and converting reservations across all segments Strong Opera and Microsoft Office proficiency Excellent English communication; additional languages advantageous Strong administration, organisation, accuracy and multitasking skills Professional, diplomatic approach under pressure Availability for weekends and public holidays when required Key Responsibilities: Process enquiries, bookings, amendments, cancellations and no-shows Maintain accurate PMS records, guest profiles and payment information Monitor availability, rates, booking pace and occupancy Explain hotel offerings and upsell rooms and services Coordinate bookings through to payment Manage group rooming lists, deposits, billing instructions and special requests Coordinate contracts, room blocks and cut-off dates with Sales and Events Prepare reports and assist with forecasting Resolve guest queries promptly Coordinate with operational departments to ensure smooth arrivals and departures Please note that due to the high volume of applications received, only shortlisted candidates will be contacted. If you do not receive feedback from us within two (2) weeks of submitting your application, please consider your application unsuccessful. We thank you for your interest in the position and wish you success in your future career endeavours.
What you’ll bring
The employer will discuss requirements with shortlisted candidates.